Thank you for purchasing from POMPOCO. Please review our refund and return policy below.

Eligibility for Return You may request a return within 14 calendar days after you receive the items. Products must be unused, in original condition and original packaging.

Non-Refundable Situations Items that are damaged due to improper use by customers, customized jewelry products, or items that have been worn are not eligible for refund.

Return Process To start a return, please send an email to support@pompoco.sbs with your order number and photos of the product. We will guide you through the return steps after approval.

Return Shipping Cost Customers are responsible for the return shipping fees unless the item arrives damaged or we sent the wrong product.

Refund Processing Once we receive and inspect the returned goods, the refund will be processed to your original payment method within 5-10 business days. The refund amount excludes original shipping charges unless the error is on our side.

Damaged or Wrong Items If you receive broken or incorrect items, please contact us within 3 days after delivery with photos. We will arrange replacement or full refund.

If you have any questions about refunds, please reach out to jack19178@163.com