This website pompoco.sbs (the “Website”) is owned and operated by LUXEVA ATELIER INTERNATIONAL LIMITED, a company incorporated under the laws of Hong Kong (hereinafter referred to as “we”, “us”, “our”).
These Terms of Service (“Terms”) govern your access to and use of our Website, including browsing, selecting and purchasing our fashion jewellery, fine jewellery, necklaces, bracelets, earrings and fashion accessories, placing orders, making payments and using all services provided on this Website. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website.
1. About Our Service
We operate an online retail store through pompoco.sbs. Our core business is the sale of fashion jewellery and fine jewellery products, including necklaces, bracelets, earrings and matching fashion accessories. All product descriptions, images, pricing and stock availability information on our Website are for reference only. We reserve the right to update jewellery product details, stock status and pricing without prior notice.
2. Eligibility
You must be at least 18 years old to place orders for our jewellery products on our Website. If you are under 18, you may only use this Website with the supervision and written consent of your parent or legal guardian.
3. Product & Order
3.1 When you submit an order on our Website, this constitutes an offer to purchase the selected jewellery and fashion accessory products. Your order is only confirmed as a binding contract after we send you an order confirmation email. 3.2 We reserve the right to refuse or cancel any order for reasons including but not limited to jewellery product out of stock, pricing error, suspected fraud, violation of these Terms. 3.3 Product colours, textures and details shown on screen may differ slightly from the physical jewellery due to different display devices. We make reasonable efforts to present accurate photos and descriptions of our necklaces, bracelets and earrings.
4. Payment
All payments shall be processed through the payment channels available on the Website. You warrant that you have the legal right to use the payment method you use to settle your jewellery order. All transaction fees and currency conversion charges (if applicable) shall be borne by you unless otherwise stated.
5. Shipping & Delivery
5.1 We will arrange shipment of your jewellery items to the delivery address you provide in your order. You are responsible for ensuring your delivery address is complete and accurate. 5.2 Delivery time is an estimated timeframe only and is not guaranteed. Delays may occur due to logistics, customs clearance or force majeure events. Risk of loss or damage to the jewellery goods transfers to you once the goods are handed over to the courier.
6. Returns & Refunds
Our return and refund policy for jewellery products is set out separately on our Website. Please refer to our Return Policy page. Return requests must follow the conditions, timelines and procedures specified therein. Customised or personalised jewellery items may not be eligible for return.
7. Intellectual Property Rights
7.1 All trademarks, logos, texts, product images, graphic designs on pompoco.sbs including photos of our necklaces, bracelets and earrings are intellectual property owned by Feilaihui (飞来汇). 7.2 You may not copy, reproduce, distribute, modify, use our website content and jewellery product photos for commercial purposes without our prior written consent.
8. User Conduct
You agree not to:
- Use the Website for any illegal or unauthorised purpose in connection with purchasing or reselling our jewellery products;
- Attempt to hack, disrupt, interfere with the operation of this website;
- Post or transmit malicious code, spam, false information on our website;
- Misuse our jewellery product information to make false claims or produce counterfeit copies of our necklaces, bracelets and earrings.
9. Disclaimer
To the maximum extent permitted by Hong Kong law: We provide the website and jewellery products on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error-free. We are not liable for indirect, incidental or consequential losses arising out of your use of our website or jewellery products. Nothing in these terms excludes liability for death or personal injury caused by our negligence.
10. Limitation of Liability
Our total aggregate liability arising out of these Terms shall not exceed the total amount you paid for the relevant jewellery order, to the extent permitted under Hong Kong law.
11. Privacy
Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, store and use your personal information when you browse and purchase jewellery on our site.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Any dispute arising from or relating to these Terms and the sale of our jewellery products shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
13. Amendments
We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised date. Your continued use of the Website after changes take effect means you accept the revised Terms.
14. Contact Us
If you have any questions about these Terms of Service or our jewellery products, please contact us via the contact information on our Website.